Frequently Asked Questions
How do I book an appointment?
You can book an appointment by telephoning or texting the salon on 07745871153, or messaging us on Facebook with any enquiries you have.
How long is your waiting list?
We usually advice clients that they need to give two weeks notice for an appointment, however this may vary at different times of the year. We recommend block booking to ensure you always have an appointment when you need it. Please call us to arrange the best appointment time that suits you.
How long will you keep my dog for?
Appointments are approximately 2 hours per dog, depending on their needs.
Do I need to walk my dog before the appointment?
Before arrival please walk your dog to release some energy and toilet before the grooming process starts. This makes the process easier and more enjoyable for your dog.
Does my dog go in a cage?
We have custom built pens for dogs that are waiting to be picked up, please ensure you are on time to pick up your dog to ensure they are in the pen for the shortest time possible.
Can you de-matt my dog?
We put the dogs welfare above vanity. See Matted Dog Policy . Download and fill out the Matted Dog Release Consent Form.
Is there anything I should bring?
All dogs should arrive with a collar and lead. You could also bring a treat with your dog-preferably something really tasty which your pet won’t refuse. This acts as a really good reward for good behaviour and helps me to gain your dog’s interest.
Why can you not give me a definite price over the phone?
Prices are set realistically depending on the breed and work to be carried out but you may incur additional charges for removal of stubborn knots and unkempt coats. All prices will be confirmed after we have concluded a consultation with you the owner and your dog present at the salon.
Do you charge a 'no show' fee?
As we lose money when business does not show up. We charge a percentage of the cost of the full groom for no shows. This money must be paid before another appointment is made. We understand that from time to time it’s unavoidable to give notice of a missed appointment. When possible please contact us 48 hours before your appointment time to cancel and avoid this charge.
My dog can be aggressive?
Muzzles may be used only as a last resort and normally if required, will only be applied for a very short part of the process. If we come across any serious problems during a visit we will of course discuss them with you so we can agree on a solution together.
How frequent should I have my dog groomed?
Normally 4 to 8 weeks. Frequency of grooming visits will depend on the breed of dog and your choice of styling for your pet.